Delete your Self recovery account

How to delete your account

1. In the Self recovery app (fastest): Sign in → Profile → Delete Account. Confirm the prompt. This immediately deletes your account.
2. By email: Write to support@self.io from the email address on your account. Use the subject Delete my Self recovery account. We process email requests within 30 days.

Data that is deleted

Everything that identifies you: your account and sign-in, name, email, phone number, profile photo, notes and feedback you wrote, the photos, videos and body scans the station took during your sessions, and your marketing contact. Any subscription is cancelled first, and upcoming bookings are cancelled, with card payments refunded. Unused credits and minutes are deleted with the account.

Data that is kept

A record of your past sessions and bookings, and the machine data from them (such as massage paths and forces), under a random ID with your name, contact details and images removed, so it cannot be linked back to you. We use it to keep Self safe and to improve it.

Payment and invoice records we must retain for tax and bookkeeping law. Crash reports in error monitoring until that system’s normal retention (typically up to 90 days).

Partial deletion

Self recovery does not offer a way to delete some personal data while keeping the account. You can update your name or profile photo in Profile, and switch off “Learn from my sessions” in Settings so your sessions are not used to improve Self. To remove your personal data, delete the account.